Returns & Refund Policy

Last Updated: July 20, 2026

Made-to-Order Products

Every Hear This Today mug is printed on demand and made to order just for you. Because each piece is created individually, we're not able to accept returns or exchanges for change of mind, or for incorrect size or color choices. If your order hasn't arrived by the estimated delivery date, please contact us within 30 days so we can investigate and help resolve the issue.

Orders can be changed or canceled anytime before production begins. Once production starts, we're no longer able to make changes.

Please note: Digital downloads, ebooks, and digital journals are strictly non-refundable and subject to our separate Digital Downloads Policy.

Replacements & Refunds

Our Replacement Guarantee means that if your item arrives damaged, defective, incorrect, or is lost in transit, we'll replace it at no additional cost. You won't need to return the original.

To request a replacement, email info@hearthistodayofficial.com within 30 days of delivery, or within 30 days of the estimated delivery date for lost packages. Include your order number and clear photos showing the issue.

If your claim is approved, your replacement will be processed as quickly as possible. If a refund is approved instead, it will be issued to your original payment method and typically processed within 5 to 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

We review each claim before approval and may request additional information or photos to confirm the issue. We reserve the right to decline claims that appear fraudulent, abusive, or unsupported by sufficient evidence, as outlined in the Chargebacks & Fraud Prevention section of our Terms & Conditions.

Lost or Delayed Shipments

If your order hasn't arrived by the estimated delivery date, please contact us within 30 days. We'll look into it with the carrier and, if the package is confirmed lost, we'll either send a replacement or issue a refund.

Customs Fees & Refused International Packages

Orders shipped to eligible international destinations may be subject to customs fees, import duties, or local taxes imposed by the destination country's authorities. These charges are the customer's responsibility and are not included in the shipping rate unless otherwise stated at checkout.

If a package is refused or returned because of unpaid customs fees, we're unable to offer a refund for the order, though we can help arrange reshipment if you'd like (additional shipping charges apply).

Address Errors & Refused Deliveries

Please double-check your shipping address at checkout. If a package is returned because of an incorrect address, refusal, or failure to collect, we're happy to help arrange reshipment, but additional shipping charges may apply, and the original order may not be eligible for a refund.

Contact Us

If you need help with your order, we're always glad to hear from you:

info@hearthistodayofficial.com