Refunds & Returns Policy
Effective Date: August 15, 2026
At Hear This Today, we want you to be happy with your purchase. If something isn’t right with your order, we’re here to help.
Returns & Exchanges
We encourage you to review your order carefully before completing your purchase.
Returns or exchanges for change of mind are generally unavailable because most of our physical products are created specifically after an order is placed, rather than held as ready-to-ship inventory. Please review your selected size, colour, and shipping information carefully before completing your purchase.
If you need to make a change to your order, please contact us as soon as possible. Changes or cancellations can only be made before processing or fulfilment begins. Once an order has entered processing or fulfilment, we may be unable to modify or cancel it.
If an item arrives damaged, defective, incorrect, or does not match your order, please contact us and we’ll work with you to resolve the issue.
Digital Products
Digital products, including ebooks, digital journals, printables, planners, worksheets, templates, digital wall art, and other downloadable files, are generally non-returnable and non-refundable once access has been provided.
If you experience a technical issue accessing your purchase, please contact us and we’ll be happy to help.
Please see our Digital Downloads Policy for additional information.
Damaged, Defective, Incorrect, or Lost Orders
If your order arrives damaged, defective, incorrect, or is confirmed lost in transit, please contact us within:
- 30 days of delivery for damaged, defective, or incorrect items; or
- 30 days after the estimated delivery date for a missing package.
To help us resolve your claim as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging, where applicable
If your claim is approved, we will provide a replacement or, where appropriate, a refund at no additional cost.
Refunds
Approved refunds are issued to the original payment method used for your purchase.
Once issued, refunds typically take 5–10 business days to appear, although processing times may vary depending on your bank or payment provider.
Delivery Issues
Please ensure your shipping address is complete and accurate before placing your order.
Orders returned because of:
- An incorrect or incomplete shipping address
- Delivery refusal
- Failure to collect a package
- Unpaid customs duties, taxes, or import fees
may require an additional shipping payment before reshipment and may not qualify for a refund.
Fraud Prevention
To protect our customers and our business, we may request additional information or evidence when reviewing a claim. We reserve the right to decline claims that we reasonably determine to be fraudulent, abusive, or unsupported by sufficient evidence.
Consumer Rights
This policy does not affect any consumer rights that may apply to your purchase.
Contact Us
If you have any questions about your order or need assistance, we’re happy to help.